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Refund Policy

Effective January 1, 2025

Overview of the Refund Policy

 

At thecarlosflores.com, we are committed to providing high-quality educational courses and resources. To ensure transparency and fairness, the following refund policy applies to all purchases made on our Website.





1. General Policy
 

  • All purchases are final and non-refundable once the trial period ends.

  • If a trial period is offered, refunds may only be requested during this period, provided the refund request meets the eligibility criteria outlined below.





2. Eligibility for Refunds

Refund requests will be considered under the following conditions:

  • Trial Period:

    • If a trial period is available for a course or service, you must submit your refund request before the trial period ends.

    • Refunds will not be processed for requests received after the trial period.

  • Technical Issues:

    • If technical issues prevent you from accessing the course content, and we are unable to resolve the issue, you may qualify for a refund.

  • Duplicate Payments:

    • Refunds will be issued for accidental duplicate payments made for the same course or service.





3. Non-Refundable Purchases
 
The following are strictly non-refundable:
 

  • Purchases made after the trial period ends.

  • Partially completed courses or services.

  • Digital materials that have been downloaded or accessed in full.





4. Refund Process
To request a refund:

  1. Submit your request via email to [Insert Email Address] with the subject line "Refund Request."

  2. Include the following details in your request:

    • Full name

    • Email address used for the purchase

    • Order ID or transaction details

    • Reason for the refund request

  3. Refund requests will be reviewed within 7 business days.

  4. If approved, the refund will be processed back to the original payment method within 10 business days.





5. Exceptions
Refunds may be issued outside of this policy at our sole discretion, under exceptional circumstances. However, this does not set a precedent for future refund requests.





6. Legal Compliance
 
This refund policy complies with applicable consumer protection laws and regulations. By purchasing any course or service on thecarlosflores.com, you acknowledge and agree to this policy.





7. Contact Information

For questions or concerns about this policy, contact us at:

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